Two site logos?

Anatoly Mironov

We have had troubles updating site icons in SharePoint Online. It might be related to one of the following:

  • It occures only on hub sites
  • The sites have a custom theme

The error message:

We experienced a problem updating the icon. Please try again in a few minutes.

But what I found is that there are two places where you change the site icon. If the first does not work, try the second one, that was what worked for us:

  1. Cog wheel -> Site Information -> Site logo
  2. Cog wheel -> Change the look -> Header -> Site Logo

Changing the logo through “Site Information”

Changing the site logo through “Change the look”

There are others who have encountered the problem. I hope the workaround I happened to find here can help.